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CTI Solutions


Introduction
Clixxo CTI Suite is at the cutting edge of Computer Telephony Integration. It offers a wide range of capabilities like Blended, ACD Management, Dialer (predictive/ progressive/preview), IVRS, SMS, Voice Mail, Voice Manager (logging and auditing), Advanced GUI based reporting, Real-Time Manager consoles, Quality & Auditing Management tools, CRM, Lead Management, Campaign Management and many more customized modules.

It is extremely flexible and customizable as per the market requirements because of its multi switch setup. The architecture allows various modules of CTI to interact with each other on a well-defined interface. This provides easy integration with existing applications and infrastructure, high up-time and faster development of customized applications.

Features
  • CTI - Computer Telephony Integration.
  • Available with Server based & PBX based solution.
  • Integration with any IP PBX/TDM PBX IVRS - Single level to multi level.
  • IVR with Integration with 3rd party database.
  • Advanced Auto Dialer - Manual, Preview, Progressive & Predictive Dialer.
  • ACD Management -Queue Management Priority / Skill based Priority.
  • Blended Call Support.
  • Voice Blasting Application.
  • Call Back Management, Transfer/ Hold/ Conference, Caller History.
  • Multiple Campaign Management, Lead Management.
  • Agent Desktop (Windows GUI).
  • Default CRM Form Designer Tool.
  • Time Zone Support.
  • DNC Management, Blacklist Management, Missed Call Management.
  • SMS Connector, Email Connector, Chat Connector.
  • 3rd Party Integration / URL Integration Advanced.
  • Web-based Reporting Module.